Your satisfaction is our goal. Contact us by email email@example.com with any questions or concerns.
- All orders ship within 48 hours. We ship via USPS or UPS (depending on which option you select).
- goodsugar offers regular deliveries services at this time.
- Expedited shipping is not available at this time.
- All orders will be provided a tracking number, which will be included in your order confirmation email.
- For all orders over $1,000,“signature on delivery,” is required, and the shipping and billing addresses must match. This policy helps to protect your purchase, while minimizing the risk of fraud.
- If an order was shipped to the wrong address and is being returned to sender, please contact us. We will double check that the address it was shipped to matches the address provided to us. If the address error was our responsibility, we will ship a replacement at no cost to you. Otherwise, we are happy to resend the package once it is returned to us at your cost and discretion.
Per our return policy, we will accept any return of products purchased directly from us within 90 days of delivery for any reason. Please first contact Customer Service at firstname.lastname@example.org for a return authorization, then send your order back along with a receipt or proof of purchase as per their instruction. After 60 days post-delivery, we can no longer offer a refund or exchange. Partial refunds in certain circumstances may be granted at the sole discretion of the company. Please note, we reserve the right to refuse returns on orders exhibiting fraudulent behavior.
- When returning an item, shipping costs will be deducted from the refund total.
- For your own protection, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive any returned items, nor that they will arrive in good condition.
- Please send all returns to the following address:
goodsugar, LLC 100 Eldorado Street Atlantic Beach, New York 11509.
- Please package the items you are returning carefully in the original packaging or in another secure manner and include the invoice or order slip. Once your return is received and inspected, we will send a return notification email. We will also notify you whether your refund has been approved. If approved, the refund will be processed, and a credit will be automatically applied to the credit card or original method of payment within 30 days.
- We cannot accept returns on items that are not purchased directly from goodsugar. For products purchased from a third party (e.g., brick and mortar store or online distributor), please return products with proof of purchase directly to the third party, which will be subject to their return policy.
- We will not refund or replace items for products purchased from unauthorized sellers.
Note on Efficacy: Everyone’s experience with supplements is a little different, and there is no guaranteed or standard reaction. Supplements are a very personalized experience and may not be effective for some individuals’ specific goals. As these products have not been evaluated by the FDA, we make no claims as to any benefits these products may provide.
We cannot cancel an order once it has shipped. If you wish to cancel an order that has been shipped, please contact Customer Service at email@example.com
If your order does happen to be delivered after you have contacted us to request a cancellation, Customer Service will email you a pre-paid return label and fully refund you for your order once it is returned to us. We can only refund for expedited shipping if the order was not delivered by the estimated date.
Note: Order cancellations must be requested to Customer Service prior to delivery. Otherwise, your request will be considered a return and follow our standard return policy.
Late or Missing Refunds
If you have not received a refund after 30 days, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you have done all of this and still have not received are fund, please contact us at firstname.lastname@example.org
If you receive an item that is defective or damaged, please contact us within 7 days of delivery by sending us an email at email@example.com
We are happy to exchange damaged or defective items for a like item.
Once the exchange has been authorized by Customer Service, please send your items to: goodsugar, LLC 100 Eldorado Street Atlantic Beach, New York 11509.
We ship all our products as fast as possible, but depending on the ship-to location, the time it takes for an exchanged product to arrive may vary.